Dynamic Business Process Management in the Knowledge Economy

Creating Value from Intellectual Capital

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Introduction

Chapter 1

Traditional Business Process Management

Chapter 2

Dynamic Business Process Management

Chapter 3

Process Execution in a Knowledge Management Environment

Chapter 4

The Implementation of Dynamic Business Process Management

Conclusion

Glossary

References

Traditional Business Process Management

1.1   Introduction
1.2   The Development of the Concept of Business Proces Management 

   1.2.1  The First Wave of Process Management—“Industrial Engineering”
   1.2.2  The Second Stage of Process Management—“Value Chain Management”
   1.2.3  The Third Wave of Process Management—“Evolutionary

1.3   The Incompatibility of Traditional Process Management with the Requirements of Business.   

   1.3.1  Lack of an Actual Process-Based Approach to Operations
   1.3.2  Detaching the Decision on the Method of Performance from Performance Itself
   1.3.3  The Overlong Process Improvement Loop
   1.3.4  The Incapability of Process Individualization
   1.3.5  Diffusion of Accountability for the Results of Process Execution
   1.3.6  A Top-Down Approach to Implementing Changes
   1.3.7  No Possibility of Widespread Limited Experimentation
   1.3.8  The Inability to Keep Up with the Needs of the Clients and the Changing Environment
   1.3.9  The Use of a Small Fraction of the Knowledge in the Organization
   1.3.10  Insufficient Support for, or Even Conflict with the Concept of Knowledge Management 

1.4  The Search for the Possibility of Adapting Traditional Business Process Management to the Requirements of the Knowledge Economy with the Support of IT Solutions 

   1.4.1  Pressure Resulting from the Development of ICT Technologies and Changes to Social Culture
   1.4.2  Case Management—An Attempt at Surpassing the Limitations of Traditional Process Management
   1.4.3  Process Mining
   1.4.4  Robotic Process Automation
   1.4.5  Machine Learning
   1.4.6  Search for New Directions of the Development of Process Management by Systems Vendors

1.5   The 4th Wave of Process Management—“Business Process and Knowledge Management
1.6   Conclusions
        References